Terms & Conditions

YOUR PACKAGE HOLIDAY BOOKING IS WITH Wildfoot Travel Ltd.

1. Our Agreement with You
   
   The following terms and conditions form the basis of your contract with Wildfoot Travel Ltd of 133 Gravel Lane Wilmslow Cheshire SK9 6EG company registration number 6758592. The air holidays on this website are ATOL Protected since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 10628. When you buy an ATOL flight-inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
   
   We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate, or a suitable alternative. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative, at no extra cost to you. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme, or your credit card issuer where applicable.
   
   If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body if that other body has paid the sums you have claimed under the ATOL scheme.
   
   All money accepted from you by a travel agent acting as our agent is held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but is subject to the agent's obligation to pay it to us for so long as we do not fail. If we do fail, any money held at that time by the agent, or subsequently accepted from you by the agent, is and continues to be held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us
   
   If you do not receive an ATOL Certificate then you will not be protected by the CAA but your financial protection will be provided by our membership of ABTA, membership numbers D2801 and Y551X All travel arrangements on this website are sold subject to the following booking conditions.
2. Booking
   When you or your travel agent wishes to confirm a booking, you are acknowledging your understanding and acceptance of our terms and conditions on behalf of everyone in your group.
   
   Please note that where a supplier’s services form part of your booking, the suppliers’ standard terms and conditions will also apply. All travel arrangements that include flights are subject to the airline’s conditions of carriage. Copies of these conditions may be requested in writing.
3. Deposits & Payment
   When making a booking we will require a minimum deposit of 25% of the holiday cost per person. We will then send you a confirmation invoice, after which a contract exists, subject to English law unless otherwise agreed. We will require payment of the remaining balance as shown on your confirmation invoice, not less than 17 weeks before your departure from the UK. If you book within 17 weeks of departure from the UK we will require full payment at the time of booking. All monies paid to your travel agent are held by the agent on our behalf at all times. Deposits are non-refundable and should you fail to pay the money when it is due, we reserve the right to cancel your booking and retain the deposit that has been paid. Travel documents will not be released until we have received full payment.
4. Cancellation by You
   (a) If you need to cancel a confirmed booking you must contact your travel agent or ourselves. To cover the cost of administration and cancellation charges imposed by suppliers and for the possibility that we will not be able to resell the holiday, we have to make a cancellation charge. If you have purchased insurance you may be able to claim for the charges we impose. Should you cancel your confirmed booking or part of your booking, then the following cancellation charges will apply:
   
   

   More than 120 days before departure:	Deposit only
   Between 120 and 90 days:	50% of the total cost
   Between 89 and 56 days:	75% of the total cost
   Between 89 - 56 days:	90% of holiday cost
   Between 55 - 15 days:	90% of the total cost
   14 days or less:	100% of total cost

   
   You may have the right to cancel your booking without paying cancellation charges if the performance of your package or transportation to your destination is significantly affected by unavoidable and extraordinary circumstances. We will follow the advice issued by the UK government's Foreign Commonwealth and Development Office (FCDO)
5. Alteration by You
   If you wish to make a change, such as a change to the date of travel or accommodation, to a confirmed booking please contact us or your travel agent. We will do our best to assist but it may not always be possible. In some cases, airlines require tickets to be issued on booking and where tickets have been issued changes may be treated as a cancellation
   
   Changes can only be requested by the person who made the booking and there will be an administration fee of £100 and any further costs we incur in making the alteration As noted above many airline fares are non-refundable or changeable and may incur 100% cancellation. fee for that part of the arrangements. Our costs are likely to increase the closer to the departure date the changes are made and you should contact your travel agent or Wildfoot Travel as soon as possible.
   
   You can transfer a package booking to another person, who satisfies all the requirements that apply to this booking by giving us reasonable notice before departure. Both you and the new traveller are responsible for paying all the costs we incur in making the transfer. If the services booked are dependent on a minimum number of people using the service, we will have to recalculate the total cost based on the new number of passengers travelling. The cost may therefore increase but as this is not a cancellation charge, it may not be covered by your insurance.
   
   No refunds will be given for unused services unless an amendment or cancellation has been made in which case the charges shown above will apply.
6. Cancellation by Us
   We aim to provide the travel arrangements you have booked without any changes, however, it is possible that cancellations may be necessary due to changes made beyond our control by airlines, hotels or other suppliers. For some package holidays to operate a minimum number of people may be required. If sufficient bookings are not received, we reserve the right to cancel the holiday but will do so at least eight weeks before departure. If there are unavoidable and extraordinary circumstances beyond our control, or if you fail to pay the final balance, we may have to cancel your booking at a later date
   
   In the unlikely event that your travel arrangements must be cancelled, we will advise you as soon as is reasonably possible and you will be offered an alternative if we can or a full refund.
   
   If we have to cancel your booking, except as a result of unavoidable and extraordinary circumstances, we may offer you compensation where deemed appropriate.
   
   Note: Compensation will not be payable when the cancellation is due to events beyond our control, such as war, threat of war, riots or disturbances, terrorist activities, industrial disputes, fire, nuclear or natural disasters, health risks, problems with transport, severe weather conditions or any other similar events.
   
   Compensation payable in addition to a refund except when cancellation is due to circumstances beyond our control
   
   Period before departure when we notify you

   More than 120 days:	£30 per person
   More than 90 days:	£40 per person
   More than 56 days	£50 per person
   Within 24 hours	£60 per person

   
   This does not exclude you from claiming more if you are entitled to do so.
   
   
7. Alterations
   We may have to make a change to your package holiday and we must reserve the right to do so. We will let you or your travel agent know of any major changes at the time of booking or as soon as possible if you have already booked. If there is a major change to the accommodation of a lower standard or to a different resort or a change of more than 12 hours in the departure time of a flight, we will tell you as soon as possible and allow you the choice of accepting the change, accepting an alternative holiday, with a refund of the difference in value if it is less expensive or you may cancel the holiday and receive a full refund. In addition, we will pay compensation to reflect the change being made unless the changes are a result of events outside our control as set out above. Changes to aircraft type, alterations in flight times of less than 12 hours or a change to accommodation of the same or a higher standard are not considered to be major changes
   
   Period before departure when we notify you
   

   More than 120 days	£30 per person
   More than 90 days	£40 per person
   More than 56 days	£50 per person
   Within 24 hours	£60 per person

   
   This does not exclude you from claiming more if you are entitled to do so.
8. Lost tickets or vouchers
   If your travel documents have not been received by you, or you have misplaced your travel documents, you must inform us at least 10 days before departure. Failure to do so may result in additional charges as special arrangements will have to be made.
9. Changes in Price
   The prices shown are correct at the time of publication. You or your travel agent will be notified of any changes to these prices at the time of booking.
   
   In the case of ‘package holidays’ we reserve the right to increase the price after booking if any price increase occurs in respect of:
   
   (i) Airfares or other transport costs,
   (ii) Taxes or duties payable, including new taxes introduced by any government
   (iii) Adverse changes to currency exchange rates
   
   We will absorb any increase equivalent to 2% of the price of your travel arrangements, excluding insurance and amendment charges. If the cost of your holiday increases by more than 8% you may decide to cancel the holiday and have a full refund or choose another one if we can offer one and will refund any difference in price if the cost is lower. If you want to cancel you must tell us within 14 days of being advised of the increase. In return, we will not change the cost of your holiday within eight weeks of departure. Equally, where our costs fall after the package has been bought, we will pass on to you any benefit and reduced costs to ourselves as a result of changes to the items listed above subject to administration charges. Please note that many travel arrangements are not paid for in local currency and some apparent changes may have no impact on your travel due to prior contracts in place
10. Our Liability
    We are responsible for ensuring that your package holiday is of a reasonable standard and as described by us to you. If any part fails to reach this standard and affects the enjoyment of your holiday, we will offer reasonable compensation, so long as it is not due to events outside our control such as action by you or a member of your party, caused a third party unconnected with the package or unforeseeable and extraordinary circumstances which could not be avoided even if all reasonable measures had been taken
    
    In addition, we accept responsibility for any injury, illness or death arising from the activities booked through us by the fault of any of ourselves, our suppliers or their employees acting in the course of their employment. We will pay compensation equivalent to that which would be awarded in an English court but will not offer compensation if the injury, illness or death is caused by your fault, the fault of someone unconnected with the package or by an event which could not have been expected or avoided even with all due care. You must report the event that occurs to us and the supplier whilst you are on holiday and write to us as soon as you return. We reserve the right to limit our liability under International Conventions such as the Warsaw and Montreal Conventions concerning air travel, the Athens Convention concerning international sea travel and any other relevant international convention and the contractual terms of the companies that provide the services that make up your package holiday and those terms are incorporated into this booking
    
    You can ask for copies of the relevant international conventions and terms of the travel providers which apply to your booking.
11. Complaints Procedure
    If you have a problem during your holiday, you must inform the supplier of the service, plus a representative whose details we have provided, or telephone our offices immediately, failure to do so may reduce or extinguish any possible claim. We will endeavour to put things right as soon as possible. If the matter cannot be resolved whilst you are on holiday, please write to us at the Administration Department, Wildfoot Travel, 133 Gravel Lane, Wilmslow SK9 6EG as soon as possible. We will acknowledge all complaints on their receipt and deal with them promptly and efficiently. Any disputes which cannot be amicably settled may (if you so wish), be referred to ABTA’s scheme of dispute resolution which is approved by the Chartered Trading Standards Institute. Full details can be found at www.abta.com
12. Data Protection
    By making a reservation with us you agree to the use and disclosure of the information you provide for the following purposes: to enable us to process your booking (when it may be transferred abroad), if you purchase insurance we may process your information and pass it to insurers, for market research and analysis, to avoid fraud and to enable us to contact you by letter, telephone or e-mail with details of our products or those of our suppliers. You may find further information regarding our privacy policies here www.wildfoottravel.com/privacy
13. Important Information
    By making this reservation you agree you have provided us in writing with all the relevant information of any special requirements you or any member of your party may need during your trip. ( Including but not exhaustive dietary or accessibility needs)
    
    Your booking is conditional on you accepting our terms. If you do not agree with any part of them you must not proceed with your booking. By confirming your reservation, you accept that you have read, understood and accepted our terms.
14. Excursions
    For any excursion or tour that you book whilst on holiday, your contract will be with the operator of the tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during its provision by the operator
15. Law and Jurisdiction
    This booking is governed by English law and the jurisdiction of the English courts. You may choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so
16. Check-in and flight times
    Timings shown are local times based on the 24-hour system and may change during periods according to the individual country’s daylight saving policy. Flight times on this website are for guidance only and are subject to change. Actual flight times will be shown on your flight ticket. You must check your flight details and times on receiving your tickets. We advise you to check in plenty of time before departure. For European flights, the normal check-in time is at least two hours before flight departure and for transatlantic flights 3 hours. We also recommend that you reconfirm your return journey with the carrier 72 hours before your return flight. Air transport regulations require that the spelling of your name on your ticket is identical to your passport.
17. Flight delays
    In 2004 a new Europe-wide law relating to denied boarding, delays and cancellations came into force. This may give you rights to care and in some cases compensation if you are affected. Full details of these rights are available at all EU and UK airports and from the airline you are flying with. Please note that any claims must made to the airline and not to ourselves. Reimbursement by an airline will not automatically entitle you to a refund of the holiday cost from us, which is dependent on these terms and any right to compensation will be reduced by any payments you receive from airlines or other service providers. If you are on a package holiday and are prevented, due to unavoidable and extraordinary circumstances, from returning home we will provide the necessary accommodation for a maximum of three days
18. Baggage allowances
    The baggage allowance per person is shown on your e-ticket and may vary by airline, destination and class of travel. Infants under the age of 2 on the date of their return flight have no allowance. Airlines are increasingly enforcing stricter controls over excess baggage. You should be aware that if you exceed the baggage allowance stated on your ticket then an excess baggage allowance may be charged by the airline at the time of checking in. The excess baggage charge may be as much as 1% of the premium fare charged by that airline per kilogram over your allowance.
19. Meals
    A meal or snack is served on most long-haul scheduled flights. For travellers with special dietary requirements, special meals can normally be requested and must be done so, well in advance of the travel date. However, we cannot accept liability for any requested special meals not being available.
20. Overseas departure taxes
    Many countries impose airport or departure taxes. Where these can be paid in advance, the cost will be included in the ticket price quoted. Other taxes may be payable in cash at the destination.
21. Insurance
    You must have insurance; we insist that in your interests, you and other members of your party are adequately insured. Should we incur costs as a direct result of your failure to ensure adequate insurance coverage, you agree to indemnify us for all costs incurred.
22. Before you travel/passports
    Check the Foreign Office website at www.fcdo.gov.uk/knowbeforeyougo for advice and the latest information about specific Countries.
    
    You are responsible for checking you and your party have the necessary passports, visas and other requirements for the destination you intend to visit.
    The airline may refuse travel if you do not have a valid passport, visa or entry permit. We are not obliged to help you if you are refused travel. Your passport and other documents must be intact, you may not be able to travel if they are damaged or have been tampered with. If you have any doubts about the validity or condition of your passport or for any other questions. Please contact the Passport Advice line on 0300 222 0000 or visit www.gov.uk/browse/abroad/passports
    Note your passport number before travel and keep it separate from your passport. This will help the local British Consulate to supply a temporary passport at short notice if you lose the original.
    For travel to most countries, a British passport must be valid for at least 6 months after your scheduled return to the UK. Some Countries apply different rules; contact the Embassy of your destination country for current information and any visa requirements.
    Children under the age of 16 are now required to have their own passports and are not allowed to travel on their parent’s passports.
23. Nationality
    Bookings are accepted on the condition that passengers hold a valid passport. Should this not be the case, we must be made aware before booking. Failure to do so could result in amendments or cancellations without notice and subject to our cancellation policies.
24. Cruise Bookings
    If your travel arrangements include a cruise, it is important to understand that the cruise lines terms and conditions will apply. You may ask us for a copy at any time. In all cases these terms allow changes to destinations, routes, timings and to add or omit ports. At all times the cruise line and the ships Master will consider all prevailing conditions including weather in determining the route to be taken and you should not choose a cruise solely based on a particular route or destination. In most cases of course the cruise will operate exactly as planned but it is important to understand these changes are entirely outside our control.
    
    For any further clarification please find below the link to the Package Travel Regulations https://www.legislation.gov.uk/uksi/2018/634/contents/made

In compliance with The Package Holidays and Travel Trade Act 1995 (Republic of Ireland), an insurance policy has been arranged with Arcus Solutions, to protect Republic of Ireland customers’ prepayments in the unlikely event of our financial failure, and paid in respect of:

• Travel packages sold by the Policyholder to customers in the Republic of Ireland for:
• a refund of such prepayments if customers have not yet travelled, or
• making arrangements to enable the holiday to continue if customers have already travelled
• repatriation of customers as may be applicable, subject to the terms of the insurance policy.

In the unlikely event of financial failure please contact the claims helpline on +44 (0) 1702 811397. A copy of the policy is available on request.

This policy is provided by

Arcus Solutions – 3 Cours Charlemagne, 69002 Lyon – SARL au capital de 1 000é – Téléphone: +44 (0) 207 065 5300. www.arcus-solutions.fr RCS de Lyon n°853 774 529 – Code APE n°6622Z – ORIAS n°19006898. Le registre des intermédiaires d’assurances est tenu à jour par l’ORIAS disponible sur www.orias.fr Entreprise régie par le Code des Assurances et soumise au contrôle de l’ACPR – 4 place de Budapest, CS 92459, 75436 Paris Cedex 09 RC Professionnelle et Garantie Financière conformes aux articles L. 512-6 et L. 512-7 du Code des Assurances

This policy is underwritten by

Accelerant Insurance Europe SA registered and authorised by the National Bank of Belgium and regulated by the Financial Services and Markets Authority (Ref. 3193), Acting in Ireland under Freedom of Services.