Terms & Conditions

Booking terms and conditions

The following booking conditions form the basis of your contract with Wildfoot Travel. Please read them carefully as they set out our respective rights and obligations.

Wildfoot Travel Terms and Conditions - When acting as package organiser - All T & C’s can be obtained by clicking here.

Wildfoot Travel Terms and Conditions - When acting as an agent - All T & C’s can be obtained by clicking here.

Republic of Ireland customers - All T & C’s can be obtained by clicking here.

Wildfoot Travel Terms and Conditions - When acting as package organiser


  1. Our Agreement with You

    The following terms and conditions form the basis of your contract with Wildfoot Travel Ltd of 133 Gravel Lane Wilmslow Cheshire SK9 6EG company registration number 6758592. The air holidays on this website are ATOL Protected since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 10628. When you buy an ATOL flight-inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

    We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate, or a suitable alternative. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative, at no extra cost to you. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme, or your credit card issuer where applicable.

    If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body if that other body has paid the sums you have claimed under the ATOL scheme.

    All money accepted from you by a travel agent acting as our agent is held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but is subject to the agent's obligation to pay it to us for so long as we do not fail. If we do fail, any money held at that time by the agent, or subsequently accepted from you by the agent, is and continues to be held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us

    If you do not receive an ATOL Certificate then you will not be protected by the CAA but your financial protection will be provided by our membership of ABTA, membership numbers D2801 and Y551X All travel arrangements on this website are sold subject to the following booking conditions.
  2. Booking
    When you or your travel agent wishes to confirm a booking, you are acknowledging your understanding and acceptance of our terms and conditions on behalf of everyone in your group.

    Please note that where a supplier’s services form part of your booking, the suppliers’ standard terms and conditions will also apply. All travel arrangements that include flights are subject to the airline’s conditions of carriage. Copies of these conditions may be requested in writing.
  3. Deposits & Payment
    When making a booking we will require a minimum deposit of 25% of the holiday cost per person. We will then send you a confirmation invoice, after which a contract exists, subject to English law unless otherwise agreed. We will require payment of the remaining balance as shown on your confirmation invoice, not less than 17 weeks before your departure from the UK. If you book within 17 weeks of departure from the UK we will require full payment at the time of booking. All monies paid to your travel agent are held by the agent on our behalf at all times. Deposits are non-refundable and should you fail to pay the money when it is due, we reserve the right to cancel your booking and retain the deposit that has been paid. Travel documents will not be released until we have received full payment.
  4. Cancellation by You
    (a) If you need to cancel a confirmed booking you must contact your travel agent or ourselves. To cover the cost of administration and cancellation charges imposed by suppliers and for the possibility that we will not be able to resell the holiday, we have to make a cancellation charge. If you have purchased insurance you may be able to claim for the charges we impose. Should you cancel your confirmed booking or part of your booking, then the following cancellation charges will apply:

    More than 120 days before departure: Deposit only
    Between 120 and 90 days: 50% of the total cost
    Between 89 and 56 days: 75% of the total cost
    Between 89 - 56 days: 90% of holiday cost
    Between 55 - 15 days: 90% of the total cost
    14 days or less: 100% of total cost

    You may have the right to cancel your booking without paying cancellation charges if the performance of your package or transportation to your destination is significantly affected by unavoidable and extraordinary circumstances. We will follow the advice issued by the UK government's Foreign Commonwealth and Development Office (FCDO)
  5. Alteration by You
    If you wish to make a change, such as a change to the date of travel or accommodation, to a confirmed booking please contact us or your travel agent. We will do our best to assist but it may not always be possible. In some cases, airlines require tickets to be issued on booking and where tickets have been issued changes may be treated as a cancellation

    Changes can only be requested by the person who made the booking and there will be an administration fee of £100 and any further costs we incur in making the alteration As noted above many airline fares are non-refundable or changeable and may incur 100% cancellation. fee for that part of the arrangements. Our costs are likely to increase the closer to the departure date the changes are made and you should contact your travel agent or Wildfoot Travel as soon as possible.

    You can transfer a package booking to another person, who satisfies all the requirements that apply to this booking by giving us reasonable notice before departure. Both you and the new traveller are responsible for paying all the costs we incur in making the transfer. If the services booked are dependent on a minimum number of people using the service, we will have to recalculate the total cost based on the new number of passengers travelling. The cost may therefore increase but as this is not a cancellation charge, it may not be covered by your insurance.

    No refunds will be given for unused services unless an amendment or cancellation has been made in which case the charges shown above will apply.
  6. Cancellation by Us
    We aim to provide the travel arrangements you have booked without any changes, however, it is possible that cancellations may be necessary due to changes made beyond our control by airlines, hotels or other suppliers. For some package holidays to operate a minimum number of people may be required. If sufficient bookings are not received, we reserve the right to cancel the holiday but will do so at least eight weeks before departure. If there are unavoidable and extraordinary circumstances beyond our control, or if you fail to pay the final balance, we may have to cancel your booking at a later date

    In the unlikely event that your travel arrangements must be cancelled, we will advise you as soon as is reasonably possible and you will be offered an alternative if we can or a full refund.

    If we have to cancel your booking, except as a result of unavoidable and extraordinary circumstances, we may offer you compensation where deemed appropriate.

    Note: Compensation will not be payable when the cancellation is due to events beyond our control, such as war, threat of war, riots or disturbances, terrorist activities, industrial disputes, fire, nuclear or natural disasters, health risks, problems with transport, severe weather conditions or any other similar events.

    Compensation payable in addition to a refund except when cancellation is due to circumstances beyond our control

    Period before departure when we notify you
    More than 120 days: £30 per person
    More than 90 days: £40 per person
    More than 56 days £50 per person
    Within 24 hours £60 per person

    This does not exclude you from claiming more if you are entitled to do so.

  7. Alterations
    We may have to make a change to your package holiday and we must reserve the right to do so. We will let you or your travel agent know of any major changes at the time of booking or as soon as possible if you have already booked. If there is a major change to the accommodation of a lower standard or to a different resort or a change of more than 12 hours in the departure time of a flight, we will tell you as soon as possible and allow you the choice of accepting the change, accepting an alternative holiday, with a refund of the difference in value if it is less expensive or you may cancel the holiday and receive a full refund. In addition, we will pay compensation to reflect the change being made unless the changes are a result of events outside our control as set out above. Changes to aircraft type, alterations in flight times of less than 12 hours or a change to accommodation of the same or a higher standard are not considered to be major changes

    Period before departure when we notify you
    More than 120 days £30 per person
    More than 90 days £40 per person
    More than 56 days £50 per person
    Within 24 hours £60 per person

    This does not exclude you from claiming more if you are entitled to do so.
  8. Lost tickets or vouchers
    If your travel documents have not been received by you, or you have misplaced your travel documents, you must inform us at least 10 days before departure. Failure to do so may result in additional charges as special arrangements will have to be made.
  9. Changes in Price
    The prices shown are correct at the time of publication. You or your travel agent will be notified of any changes to these prices at the time of booking.

    In the case of ‘package holidays’ we reserve the right to increase the price after booking if any price increase occurs in respect of:

    (i) Airfares or other transport costs,
    (ii) Taxes or duties payable, including new taxes introduced by any government
    (iii) Adverse changes to currency exchange rates

    We will absorb any increase equivalent to 2% of the price of your travel arrangements, excluding insurance and amendment charges. If the cost of your holiday increases by more than 8% you may decide to cancel the holiday and have a full refund or choose another one if we can offer one and will refund any difference in price if the cost is lower. If you want to cancel you must tell us within 14 days of being advised of the increase. In return, we will not change the cost of your holiday within eight weeks of departure. Equally, where our costs fall after the package has been bought, we will pass on to you any benefit and reduced costs to ourselves as a result of changes to the items listed above subject to administration charges. Please note that many travel arrangements are not paid for in local currency and some apparent changes may have no impact on your travel due to prior contracts in place
  10. Our Liability
    We are responsible for ensuring that your package holiday is of a reasonable standard and as described by us to you. If any part fails to reach this standard and affects the enjoyment of your holiday, we will offer reasonable compensation, so long as it is not due to events outside our control such as action by you or a member of your party, caused a third party unconnected with the package or unforeseeable and extraordinary circumstances which could not be avoided even if all reasonable measures had been taken

    In addition, we accept responsibility for any injury, illness or death arising from the activities booked through us by the fault of any of ourselves, our suppliers or their employees acting in the course of their employment. We will pay compensation equivalent to that which would be awarded in an English court but will not offer compensation if the injury, illness or death is caused by your fault, the fault of someone unconnected with the package or by an event which could not have been expected or avoided even with all due care. You must report the event that occurs to us and the supplier whilst you are on holiday and write to us as soon as you return. We reserve the right to limit our liability under International Conventions such as the Warsaw and Montreal Conventions concerning air travel, the Athens Convention concerning international sea travel and any other relevant international convention and the contractual terms of the companies that provide the services that make up your package holiday and those terms are incorporated into this booking

    You can ask for copies of the relevant international conventions and terms of the travel providers which apply to your booking.
  11. Complaints Procedure
    If you have a problem during your holiday, you must inform the supplier of the service, plus a representative whose details we have provided, or telephone our offices immediately, failure to do so may reduce or extinguish any possible claim. We will endeavour to put things right as soon as possible. If the matter cannot be resolved whilst you are on holiday, please write to us at the Administration Department, Wildfoot Travel, 133 Gravel Lane, Wilmslow SK9 6EG as soon as possible. We will acknowledge all complaints on their receipt and deal with them promptly and efficiently. Any disputes which cannot be amicably settled may (if you so wish), be referred to ABTA’s scheme of dispute resolution which is approved by the Chartered Trading Standards Institute. Full details can be found at www.abta.com
  12. Data Protection
    By making a reservation with us you agree to the use and disclosure of the information you provide for the following purposes: to enable us to process your booking (when it may be transferred abroad), if you purchase insurance we may process your information and pass it to insurers, for market research and analysis, to avoid fraud and to enable us to contact you by letter, telephone or e-mail with details of our products or those of our suppliers. You may find further information regarding our privacy policies here www.wildfoottravel.com/privacy
  13. Important Information
    By making this reservation you agree you have provided us in writing with all the relevant information of any special requirements you or any member of your party may need during your trip. ( Including but not exhaustive dietary or accessibility needs)

    Your booking is conditional on you accepting our terms. If you do not agree with any part of them you must not proceed with your booking. By confirming your reservation, you accept that you have read, understood and accepted our terms.
  14. Excursions
    For any excursion or tour that you book whilst on holiday, your contract will be with the operator of the tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during its provision by the operator
  15. Law and Jurisdiction
    This booking is governed by English law and the jurisdiction of the English courts. You may choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so
  16. Check-in and flight times
    Timings shown are local times based on the 24-hour system and may change during periods according to the individual country’s daylight saving policy. Flight times on this website are for guidance only and are subject to change. Actual flight times will be shown on your flight ticket. You must check your flight details and times on receiving your tickets. We advise you to check in plenty of time before departure. For European flights, the normal check-in time is at least two hours before flight departure and for transatlantic flights 3 hours. We also recommend that you reconfirm your return journey with the carrier 72 hours before your return flight. Air transport regulations require that the spelling of your name on your ticket is identical to your passport.
  17. Flight delays
    In 2004 a new Europe-wide law relating to denied boarding, delays and cancellations came into force. This may give you rights to care and in some cases compensation if you are affected. Full details of these rights are available at all EU and UK airports and from the airline you are flying with. Please note that any claims must made to the airline and not to ourselves. Reimbursement by an airline will not automatically entitle you to a refund of the holiday cost from us, which is dependent on these terms and any right to compensation will be reduced by any payments you receive from airlines or other service providers. If you are on a package holiday and are prevented, due to unavoidable and extraordinary circumstances, from returning home we will provide the necessary accommodation for a maximum of three days
  18. Baggage allowances
    The baggage allowance per person is shown on your e-ticket and may vary by airline, destination and class of travel. Infants under the age of 2 on the date of their return flight have no allowance. Airlines are increasingly enforcing stricter controls over excess baggage. You should be aware that if you exceed the baggage allowance stated on your ticket then an excess baggage allowance may be charged by the airline at the time of checking in. The excess baggage charge may be as much as 1% of the premium fare charged by that airline per kilogram over your allowance.
  19. Meals
    A meal or snack is served on most long-haul scheduled flights. For travellers with special dietary requirements, special meals can normally be requested and must be done so, well in advance of the travel date. However, we cannot accept liability for any requested special meals not being available.
  20. Overseas departure taxes
    Many countries impose airport or departure taxes. Where these can be paid in advance, the cost will be included in the ticket price quoted. Other taxes may be payable in cash at the destination.
  21. Insurance
    You must have insurance; we insist that in your interests, you and other members of your party are adequately insured. Should we incur costs as a direct result of your failure to ensure adequate insurance coverage, you agree to indemnify us for all costs incurred.
  22. Before you travel/passports
    Check the Foreign Office website at www.fcdo.gov.uk/knowbeforeyougo for advice and the latest information about specific Countries.

    You are responsible for checking you and your party have the necessary passports, visas and other requirements for the destination you intend to visit.
    The airline may refuse travel if you do not have a valid passport, visa or entry permit. We are not obliged to help you if you are refused travel. Your passport and other documents must be intact, you may not be able to travel if they are damaged or have been tampered with. If you have any doubts about the validity or condition of your passport or for any other questions. Please contact the Passport Advice line on 0300 222 0000 or visit www.gov.uk/browse/abroad/passports
    Note your passport number before travel and keep it separate from your passport. This will help the local British Consulate to supply a temporary passport at short notice if you lose the original.
    For travel to most countries, a British passport must be valid for at least 6 months after your scheduled return to the UK. Some Countries apply different rules; contact the Embassy of your destination country for current information and any visa requirements.
    Children under the age of 16 are now required to have their own passports and are not allowed to travel on their parent’s passports.
  23. Nationality
    Bookings are accepted on the condition that passengers hold a valid passport. Should this not be the case, we must be made aware before booking. Failure to do so could result in amendments or cancellations without notice and subject to our cancellation policies.
  24. Cruise Bookings
    If your travel arrangements include a cruise, it is important to understand that the cruise lines terms and conditions will apply. You may ask us for a copy at any time. In all cases these terms allow changes to destinations, routes, timings and to add or omit ports. At all times the cruise line and the ships Master will consider all prevailing conditions including weather in determining the route to be taken and you should not choose a cruise solely based on a particular route or destination. In most cases of course the cruise will operate exactly as planned but it is important to understand these changes are entirely outside our control.

    For any further clarification please find below the link to the Package Travel Regulations https://www.legislation.gov.uk/uksi/2018/634/contents/made

Wildfoot Travel Terms And Conditions - when acting as an Agent

    These are the terms on which we will make a booking for your travel or holiday requirements. When making your booking we will arrange for you to enter into a contract with the principal(s) or other supplier(s) (e.g. tour operator/airline/cruise company/accommodation company) named on your receipt(s). We can book you a package holiday with one company or we can book the services that make up your holiday with different principals or suppliers, in which case you will have separate contracts with each of them. As agent we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them. The principal’s(s’) or supplier’s (s’) Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them. We may organise our own packages as agent for the various travel service suppliers. In that case these Terms should be read in conjunction with our Package Holiday Booking Conditions and the Terms and Conditions of the travel service suppliers. Our Terms of Business are governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so. All travel arrangements which we provide or which are sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it.
    When a booking is made all details will be read back to you. Once you have confirmed these details we will proceed to confirm the booking with the principal(s) or supplier(s). Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any special category (sensitive) information that you give to us such as details of any disabilities, or dietary and religious requirements. In making this booking, you consent to this information being passed on to the relevant persons. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. Full details of our data protection policy are available upon request.
    You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the principal(s) or supplier(s) who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.
    Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us. If you cancel or amend your booking the principal(s) or supplier(s) may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and you must pay us the cancellation or amendment charge stated below. We will always try to assist you is you wish to change your booking details after the confirmation invoice has been issued. All amendments are subject to availability, we will do our utmost to make these changes for you but it may not always be possible. In the event that we are able to change your booking details, we will charge such amendment fees as are imposed on us by our suppliers shown in their terms and conditions plus an amendment fee as stated below in paragraph 11. You should also be aware that these charges may increase the closer to the departure date that changes are made and you should contact us as soon as possible. PLEASE NOTE certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangement.
    Many principals/suppliers require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. Failure to disclose relevant information will affect your insurance.
    All the package holidays we sell, [including those that we might organise for you], come with protection for your money. If you buy a single travel service then this might not apply. Package holidays are protected by the package organiser and we will provide you with their confirmation. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. [If, after selecting and paying for one travel service, you book additional travel services for your trip or holiday via our company, you will NOT benefit from rights applying to packages under the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, we will not be responsible for the proper performance of the individual travel services. In case of problems please contact the relevant service provider. However, if you book any additional travel services during the same visit to or contact with our company, the travel services will become part of a linked travel arrangement. In that case we have, as required by the Package Travel and Linked Travel Arrangements Regulations 2018, protection in place to refund your payments to us for services not performed because of our insolvency. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider. We have taken out insolvency protection with ABTA.. You can contact Abta at 30 Park Street, London, SE1 9EQ; [email protected]; if services are denied because of our insolvency. Note: This insolvency protection does not cover contracts with parties other than with us, which can be performed despite our insolvency. A copy of the Package Travel and Linked Travel Arrangements Regulations 2018 can be found at http://www.legislation.gov.uk/uksi/2018/634/contents/made]
    All documents (e.g invoices/tickets etc) that require to be posted will be sent to you by First Class post. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you.
    We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Please note that these requirements may change between booking and departure. Most countries now require passports to be valid for at least 6 months after your return date. We recommend that on the day you travel you have at least 6 months left on your passport. This allows for:

    • travelling in Europe for up to 3 months (you don’t normally need a visa for the first 90 days in every 180 days of travel)
    • the requirement from most European countries to have at least 3 months left on your passport on the day after you leave

    Your passport must also be less than 10 years old on the day after you leave. If you renewed your current passport before the previous one expired, extra months may have been added to its expiry date. Any extra months on your passport over 10 years may not count towards the minimum period needed.

    These rules do not apply to travel to Ireland. You can continue to use your passport as long as it’s valid for the length of your stay.

    Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.
    Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.
    Because the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on holiday, this must be reported to the principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish - please contact Administration. If the matter cannot be resolved and it involves us or another ABTA Member then you have the option to use ABTA’s ADR scheme, approved by the Chartered Trading Standards Institute, see www.abta.com.
    In certain circumstances we apply a service charge for the services we provide.

    SERVICE Cancellation or amendment is Principal’s charge plus up to £95 per person
    Pre-booking airline seats is Principal’s charge plus £10 per person
  12. COVID-19
    Wildfoot acknowledge and agree that the COVID-19 pandemic has affected travel throughout the world and that we all have responsibilities to comply with various laws, regulations and guidance issued by governmental or regulatory authorities which seek to manage the risks caused by COVID-19. In the light of these risks, we strongly recommend that you obtain travel insurance which includes, where possible, cover against any COVID-19 issues or incidents which may affect your booking. During the global pandemic and the cautious and safe return of travel, all clients must be aware that facilities, services and overall experiences may be slightly impacted. Service providers will be required to obey and work within the respective protocols of their governments and local authorities. These measures will be designed to keep guests and staff safe. You acknowledge that laws, regulations and the Supplier/Principals providing your holiday (such as airlines, train operators, cruise operators, hoteliers and other service providers) may require you and employees of the Supplier/Principals to comply with various measures which have been introduced to manage the risk of COVID-19. These may include (without limitation) a requirement to undergo temperature checks, provide health information or certificates, wear personal protective equipment such as face-masks and gloves and abide by social distancing requirements. There may also be limitations on the number of persons who may use facilities or services at any particular time, limitations on the availability of certain facilities and services (e.g. buffet and self-service restaurants may be replaced by a-la-carte, spas and pools may be closed), requirements to pre-book facilities and services, sanitisation and other hygiene requirements may be in place. You also acknowledge that certain Supplier/Principals, ports, airports, border control or other third parties may require you to undertake certain health formalities or satisfy other requirements aimed at managing the COVID-19 risk as a condition to you travelling, departing, entering or residing in a particular place. You agree that it is your obligation to obtain details of these requirements ahead of your travel departure date and comply with and satisfy these requirements. If you fail to meet these requirements, or refuse to complete them, you may be denied boarding, exit, entry or the use of some other facility or service which forms part of your booking. We shall not be liable to you for any refunds or compensation in relation to such matters. You also acknowledge that certain countries may impose quarantine or self-isolation measures upon travellers, whether in the place of destination or upon return.

    We strongly recommend that you familiarise yourself with the FCDO advice for overseas travel before departing. In the UK, the Foreign and Commonwealth Office’s latest advice for travel to other countries is available here https://www.gov.uk/foreign-travel-advice. If you are a resident in a country outside the UK, please contact your Embassy for up to date information for entry requirements to the particular country/countries you are travelling to.

    If you notify us before travelling, and we (or the relevant Supplier/Principal) conclude that you are no longer able to travel because of the COVID-19 risk, then your booking will be treated as having been cancelled by you and our standard cancellation charges will apply. We will, however, explore with you whether it is possible for you to postpone your booking to a later date, which may incur further charges. It might also be possible for you to transfer your booking to another person, subject to the agreement from our suppliers.

    If you notify us during travel, you acknowledge that we or your Supplier/Principals (or local laws and regulations) may require you to follow certain measures designed to manage the risk of COVID-19 and may refuse to provide you with the relevant service(s). You may, for instance, be required to self-isolate for a period of time. You agree to comply with these requirements. In this instance, we will provide you with such reasonable assistance as we are able to in the circumstances. However, we will not be responsible for meeting any costs incurred by you or for refunding or compensating you for the curtailment of your holiday, cancelled or rebooked transportation, additional accommodation or other associated costs you incur in connection with the same.

    We both agree that the measures set out above are a necessary part of keeping you, other travellers, employees and the public safe on holiday. You are making your booking in full knowledge that such measures may become a part of your holiday and do not amount to insignificant or significant changes to your booking, nor do they amount to any Failure.

    We shall have no liability to you for any refunds, compensation, losses, costs, expenses or damages you incur in connection with the matters described above or if you are unable to travel or make use of all or part of your booking because of these matters. These are risks which you must protect through obtaining comprehensive travel insurance
    We draw a distinction between Special Requirements, which are items essential to your holiday enjoyment, and Special Requests. If you advise us of a Special Requirement before you depart, we will do our utmost to honour that special requirement. We cannot guarantee anything with regard to Special Requests and therefore, if we or your supplier cannot meet your Special Request, no compensation will be payable

Republic of Ireland customers - Irish Total Payment Protection (topp) Policy cover:

In compliance with The Package Holidays and Travel Trade Act 1995 (Republic of Ireland), an insurance policy has been arranged with Arcus Solutions, to protect Republic of Ireland customers’ prepayments in the unlikely event of our financial failure, and paid in respect of:

  • Travel packages sold by the Policyholder to customers in the Republic of Ireland for:
  • a refund of such prepayments if customers have not yet travelled, or
  • making arrangements to enable the holiday to continue if customers have already travelled
  • repatriation of customers as may be applicable, subject to the terms of the insurance policy.

In the unlikely event of financial failure please contact the claims helpline on +44 (0) 1702 811397. A copy of the policy is available on request.

This policy is provided by

Arcus Solutions – 3 Cours Charlemagne, 69002 Lyon – SARL au capital de 1 000é – Téléphone: +44 (0) 207 065 5300. www.arcus-solutions.fr RCS de Lyon n°853 774 529 – Code APE n°6622Z – ORIAS n°19006898. Le registre des intermédiaires d’assurances est tenu à jour par l’ORIAS disponible sur www.orias.fr Entreprise régie par le Code des Assurances et soumise au contrôle de l’ACPR – 4 place de Budapest, CS 92459, 75436 Paris Cedex 09 RC Professionnelle et Garantie Financière conformes aux articles L. 512-6 et L. 512-7 du Code des Assurances

This policy is underwritten by

Accelerant Insurance Europe SA registered and authorised by the National Bank of Belgium and regulated by the Financial Services and Markets Authority (Ref. 3193), Acting in Ireland under Freedom of Services.

Foreign Travel Advice

For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information, check www.gov.uk/foreign-travel-advice